A global hospitality, hotel, and retail company faced major issues with their HQ workplace technology transformation program. The project was significantly behind schedule and over budget, threatening the overall success and planned benefits. Immediate intervention was necessary to review the program structure, recommend corrective actions, and ensure successful completion within the approved budget and timeline.

We conducted a comprehensive review of the program, identifying key areas for improvement. A revised deployment approach and rollout schedule were established. A new organization of resources and governance was implemented, alongside more effective reporting and escalation procedures. This structured approach enabled progress to align with the agreed schedule, with swift resolution of issues to minimize impact on the project timeline.

The intervention led to the successful replacement of user devices for several hundred HQ staff. New mobile devices, printer solutions, and application optimizations were introduced. The project delivered enhanced collaboration and information sharing among employees, reduced operational risk from unsupported devices, and decreased operational costs by eliminating obsolete or underutilized applications. The transformation achieved the intended benefits, supporting the company's strategic goals.